Warranty

Two Year Limited Warranty

Folsom Custom Skis are warranted for two years from date of shipment against manufacturer defects. This warranty applies only to the original purchaser and is not transferable to any other person. If you think your Folsom Custom is defective, e-mail Folsom Customs at warranty@folsomskis.com and describe the problem (a picture of the damaged area is encouraged). Shipping instructions and a return authorization number will be e-mailed to you. Upon receipt of the ski(s), Folsom Customs will inspect and determine if a manufacturing defect occurred. Folsom Customs may repair, replace entirely, provide a discounted replacement, or send back the ski depending on this assessment. Any ski that is repaired under the original warranty shall only be covered for the remainder of the original warranty. If you receive a replacement ski(s), that ski(s) comes with a full two year warranty and a new receipt. Below are examples of damage not covered by (but not limited to) this warranty:

  • Damage from normal wear and tear
  • Damage from misuse, abuse, or neglect
  • Damage caused by impact with any surface or object other than snow (rocks, trees, stumps, rails, etc…)
  • Peeling, chipping, scratching, or any indentations in topsheet due to impact with any surface or object other than snow
  • Damage caused by improper mounting or adjustment of the bindings, including binding mountings pulling out of the ski due to excessive DIN setting
  • Base damage due to impact with any surface or object other than snow
  • Graphic fading or discoloring due to improper storage and use
  • Any and all claims for consequential or incidental damages

Folsom Customs reserves the right to make any changes to this warranty without prior notice.